Privacy Policy

Who We Are

HUMION Ltd. ("HUMION", "we", "our", or "us") operates the website humion.net and provides AI-powered interactive avatar kiosk solutions under SaaS and rental models.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a data subject.

By using humion.net or any of our services, you agree to the practices described in this Policy.

Information We Collect

We collect information in three ways:

Information you provide directly:

• Name, company name, job title
• Email address and phone number
• Message content when you submit a contact or inquiry form
• Billing details (processed via our payment providers — we do not store card numbers)

Information collected automatically:

• IP address and approximate geolocation
• Browser type, device type, operating system
• Pages visited, time on site, referral source
• Cookies and similar tracking technologies (see Section 8)

Information from third parties:

• Analytics data from services such as Google Analytics
• Data from CRM or marketing tools used by our team

How We Use Your Data

We use collected information to:

• Respond to your inquiries and provide requested services
• Process orders, invoices, and payments
• Manage active SaaS subscriptions and rental agreements
• Send transactional emails (e.g., order confirmation, service updates)
• Send marketing communications — only with your explicit consent
• Improve and develop our website and product features
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to any third parties.

Legal Basis for Processing

Where applicable (e.g., for users in the EU/EEA or UAE), we process your personal data under the following legal bases:

• Contract performance — when data processing is necessary to deliver the service you requested.
• Legitimate interests — for example, to improve our product, prevent fraud, or respond to support requests.
• Consent — for marketing communications and non-essential cookies. You may withdraw consent at any time.
• Legal obligation — when required by applicable law.

Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our business. These include:

• Cloud infrastructure and hosting providers
• Payment processors (e.g., Stripe, or equivalent)
• Email delivery services
• Analytics platforms
• CRM software providers

All third-party providers are contractually obligated to process data only as instructed by us and in compliance with applicable law.

We may also disclose data when required by law, court order, or government authority.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this Policy, including:

• Active clients: for the duration of the contract plus up to 5 years for accounting/legal purposes.
• Leads and inquiries: up to 2 years from the date of last contact.
• Analytics data: typically anonymized or deleted within 14 months.

After retention periods expire, data is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your data ("right to be forgotten").
• Restriction — request that we limit how we use your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — at any time, without affecting prior processing.

To exercise any of these rights, please contact us at privacy@humion.net. We will respond within 30 days.

Cookies

We use cookies and similar technologies to operate and improve our website. Cookies may be:

• Essential — required for the website to function correctly.
• Analytics — help us understand how visitors interact with the site.
• Marketing — used to deliver relevant content and track campaign performance.

You can control cookie preferences through your browser settings or our cookie consent banner. Disabling non-essential cookies will not affect your ability to use the website.

Children's Privacy

HUMION services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children under 16. If we become aware that a child has provided us with personal data, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Policy periodically. Continued use of our services after updates constitutes acceptance of the revised Policy.